FAQ

Find answers to frequently asked questions

All the key information, in one place.
And if you don’t find the answer to your questions, send an email to our staff.

COVID-19 SECURITY AND SANITISATION

The Hotel is equipped with certified personal protective equipment (PPE), such as masks, gloves, dispensers with hand sanitiser, spacing lines. Common area usage is restricted in accordance with the current legislation, the lift can be used by one person at a time and we ask that you maintain a distance of at least 1 metre for your own safety. The corridors, common areas and rooms are sanitised daily.

WHAT ARE TERMS FOR A FREE CANCELLATION?

The reservation can be cancelled free of charge up to 48 hours before the scheduled arrival date.

CHECK-IN & CHECK-OUT TIMES?

It is possible to check-in until 11.00 pm.
Check-out is from 7.00 am to 11.00 am.

DOES THE HOTEL HAVE WI-FI?

All areas of the hotel have Wi-Fi which is free for all our guest.

DOES THE HOTEL HAVE PARKING?

Free parking is located a few metres from the hotel, directly in front of the ski lift terminal.

YOUR HOLIDAY IN CERVINIA IS WAITING FOR YOU

Beautiful landscapes, breathtaking activities, gastronomy and wellness, all of this is just for you!